General Manager in Training

Papa John's - Knightdale, NC

Full-time - Mid Level

Knightdale, NC

51-100 employees

Food Services and Drinking Places

About the position

The General Manager in Training at Papa John's is a leadership role focused on overseeing restaurant operations in a rapidly expanding franchise market. This position is designed for individuals ready to take on the challenge of managing a team, ensuring quality products, and driving customer satisfaction while contributing to the growth of the franchise across North Carolina.

Responsibilities

• Build a system of quality with team members to meet Papa John's standards.
• Respond promptly and professionally to customer concerns and feedback.
• Train and promote quality standards to team members using available tools.
• Recruit customer-focused team members and maintain adequate staffing levels.
• Orient, train, and coach team members to exceed customer expectations.
• Conduct performance reviews, document issues, and take disciplinary action as needed.
• Manage sales goals by providing friendly customer service and training on products.
• Execute local restaurant marketing to increase sales and community presence.
• Manage profit goals by controlling food, labor, and other costs within budget.
• Plan and manage inventory levels using the restaurant's inventory system.
• Ensure the restaurant is clean, fully equipped, and meets safety standards.
• Oversee maintenance and repairs to equipment, as well as safety and security measures.

Requirements

• Mid-level experience in restaurant management or a related field.
• Strong leadership and team management skills.
• Ability to manage sales and profit goals effectively.
• Experience in inventory and asset management.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Knowledge of local restaurant marketing strategies.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance