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Advance Stores - Kew Gardens, NY
posted 2 months ago
About the position
The Assistant General Manager at Advance Auto Parts is responsible for providing exceptional customer service and leadership within the store. This role involves managing daily operations, achieving sales goals, and ensuring high standards of service for both DIY and professional customers. The Assistant General Manager will also coach and develop team members, oversee store performance, and handle various operational tasks to maintain a productive and safe work environment.
Responsibilities
- Provide GAS3 selling experience for DIY and professional customers
- Provide leadership and developmental coaching for store Team Members
- Achieve personal/store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- Understand levers to impact P&L
- Manager on duty responsibilities including coaching, issue resolution, floor/phone management, task assignment and completion, safety, open/close duties
- Assist in backing up operations of commercial delivery program
Requirements
- 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or GED; Bachelor's degree in business or a related area preferred
- Working knowledge of automotive systems preferred
- Ability to communicate effectively in English; bilingual is a plus
- Proficient in Microsoft Word and Excel; PowerPoint preferred
- Ability to calculate figures and amounts such as discounts, percentages, and sales increases
- Ability to review and analyze business reports, such as profit and loss statements
Nice-to-haves
- ASE certification preferred, but not required
Benefits
- Sales commission based on individual or store performance
