General Manager in Training

Papa John's - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

51-100 employees

Food Services and Drinking Places

About the position

The General Manager in Training at Papa John's is a pivotal role designed for individuals ready to lead and manage operations in a fast-growing franchise environment. This position focuses on ensuring quality products, customer satisfaction, and team development while driving sales and profit management. The role is integral to the expansion of Papa John's across North Carolina, providing an opportunity to make a significant impact in a dynamic market.

Responsibilities

• Build a system of quality with team members to meet Papa John's standards.
• Respond promptly and professionally to customer concerns and feedback.
• Train and promote quality standards to team members using available tools.
• Recruit customer-focused team members and maintain adequate staffing levels.
• Orient, train, and coach team members to exceed customer expectations.
• Conduct performance reviews, document issues, and take disciplinary action as needed.
• Manage sales goals by providing friendly customer service and training on products.
• Execute local restaurant marketing to increase sales and community presence.
• Manage profit goals by controlling food, labor, and other costs within budget.
• Plan and manage inventory levels using the restaurant's inventory system.
• Ensure the restaurant is clean, fully equipped, and meets safety standards.
• Oversee maintenance and repairs to equipment, as well as safety and security measures.

Requirements

• Mid-level experience in restaurant management or a related field.
• Strong leadership and team management skills.
• Ability to manage sales and profit goals effectively.
• Experience in inventory and asset management.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Knowledge of local restaurant marketing strategies.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance