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General Parts Distribution - Buckingham, VA
posted 2 months ago
Full-time - Mid Level
Buckingham, VA
10,001+ employees
Warehousing and Storage
About the position
The Assistant General Manager at Advance Auto Parts is responsible for providing exceptional customer service and leadership within the store. This role involves managing daily operations, achieving sales goals, and ensuring high standards of service for both DIY and professional customers. The Assistant General Manager will also oversee team development, manage store services, and handle customer complaints effectively.
Responsibilities
- Provide GAS3 selling experience for DIY and professional customers
- Provide leadership and developmental coaching for store Team Members
- Achieve personal/store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- Understand levers to impact P&L
- Manager on duty responsibilities including coaching, issue resolution, floor/phone management, task assignment and completion, safety, open/close duties
- Assist in backing up operations of commercial delivery program
Requirements
- 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced retail environment
- Working knowledge of automotive systems preferred
- Ability to locate and stock parts
- Safety knowledge and skills
- Parts and automotive system knowledge skills
- ASE P2 certified or ASE ready equivalent
- Ability to execute and train advanced solution, project and product quality recommendations
- Ability to execute and train all store operational processes and procedures
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Speak and write English (bi-lingual a plus)
- Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Nice-to-haves
- ASE certification preferred, but not required
Benefits
- Sales commission based on individual or store performance
