General Manager in Training

Papa John's - Riverside, OH

Full-time - Entry Level

Riverside, OH

51-100 employees

Food Services and Drinking Places

About the position

The General Manager in Training at Papa John's is a leadership role focused on managing a dynamic team within one of the fastest-growing franchise markets in Ohio. This position is crucial for driving operational excellence, ensuring customer satisfaction, and fostering a positive work environment. The role involves overseeing multiple aspects of restaurant management, including team development, sales and profit management, and inventory control, while contributing to the growth of the franchise in a busy market.

Responsibilities

• Build a system of quality with team members to meet Papa John's standards.
• Respond promptly and professionally to customer concerns and feedback.
• Train and promote quality standards to team members using available tools.
• Recruit customer-focused team members and maintain adequate staffing levels.
• Orient, train, and coach team members to exceed customer expectations.
• Conduct performance reviews, document issues, and take disciplinary action as needed.
• Manage sales goals by providing friendly customer service and training on products.
• Execute local restaurant marketing to increase sales and community presence.
• Manage profit goals by controlling food, labor, and other costs within budget.
• Plan and manage inventory levels using the restaurant's inventory system.
• Ensure the restaurant is clean, fully equipped, and meets safety standards.
• Oversee maintenance and repairs to equipment, as well as safety and security measures.

Requirements

• Experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Ability to manage sales and profit goals effectively.
• Excellent customer service and communication skills.
• Knowledge of inventory management and cost control.

Nice-to-haves

• Previous experience in a fast-paced restaurant environment.
• Familiarity with local marketing strategies.
• Experience in training and developing team members.

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Employee discount