General Manager in Training

Papa John's - Fairfield, OH

Full-time - Entry Level

Fairfield, OH

51-100 employees

Food Services and Drinking Places

About the position

The General Manager in Training at Papa John's will lead a dynamic team in one of the fastest-growing franchise markets in Ohio. This role is crucial for driving success and fostering a positive work environment in a busy market with 27 stores. The General Manager will be responsible for operational excellence and ensuring customer satisfaction while managing team development and sales goals.

Responsibilities

• Build a system of quality with team members to meet Papa John's standards.
• Respond promptly and professionally to customer concerns and feedback.
• Train and promote quality standards to team members using available tools.
• Recruit customer-focused team members and maintain adequate staffing levels.
• Orient, train, and coach team members to exceed customer expectations.
• Conduct performance reviews, document issues, and take disciplinary action as needed.
• Manage sales goals by providing friendly customer service and training on products.
• Execute local restaurant marketing to increase sales and community presence.
• Manage profit goals by controlling food, labor, and other costs within budget.
• Plan and manage inventory levels using the restaurant's inventory system.
• Ensure the restaurant is clean, fully equipped, and meets safety standards.
• Oversee maintenance and repairs to equipment, as well as safety and security measures.

Requirements

• Experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to manage sales and profit goals effectively.
• Knowledge of inventory and asset management.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Familiarity with local restaurant marketing strategies.

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Employee discount