General Manager in Training

Advance Auto Parts - Lancaster, PA

Full-time - Entry Level

Lancaster, PA

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The General Manager in Training position at Advance Stores Company Inc is designed for individuals looking to develop their leadership skills in a retail environment. This role focuses on providing exceptional customer service, achieving sales goals, and managing store operations while coaching team members. The position requires a strong understanding of automotive systems and the ability to manage various DIY services, ensuring high standards of service and operational excellence.

Responsibilities

• Provide GAS3 selling experience for DIY and professional customers
• Provide leadership and developmental coaching for store Team Members
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Understand levers to impact P&L
• Manager on duty responsibilities including coaching, issue resolution, floor/phone management, task assignment and completion, safety, open/close duties
• Weekly scheduling process
• Assist in backing up operations of commercial delivery program

Requirements

• Working knowledge of automotive systems preferred
• Speak and write effectively; bilingual a plus
• Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in an inspiring way
• Ability to work an assortment of days, evenings, and weekends as needed
• 23 years of experience managing a team of 10 - 20 Team Members in a fast-paced retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or GED, Bachelor's degree in business or a related area preferred

Nice-to-haves

• ASE certification preferred, but not required

Benefits

• Sales commission based on individual or store performance