General Manager in Training

Advance Stores - Fishers Isle, NY

Full-time - Mid Level

Fishers Isle, NY

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Assistant General Manager at Advance Auto Parts is responsible for providing exceptional customer service and leadership within the store. This role involves managing daily operations, achieving sales goals, and ensuring high standards of service for both DIY and professional customers. The Assistant General Manager will also coach and develop team members, oversee DIY services, and handle managerial duties as needed.

Responsibilities

• Provide GAS3 selling experience for DIY and professional customers
• Provide leadership and developmental coaching for store Team Members
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Understand levers to impact P&L
• Manager on duty responsibilities including coaching, issue resolution, floor/phone management, task assignment and completion, safety, and open/close duties
• Assist in backing up operations of commercial delivery program

Requirements

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced retail environment
• Working knowledge of automotive systems preferred
• Superior communication and customer service skills
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to execute and train all store operational processes and procedures
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• High school diploma or GED, Bachelor's degree in business or a related area preferred

Nice-to-haves

• Bilingual communication skills
• Experience with Microsoft software (Word, Excel, PowerPoint)

Benefits

• Sales commission based on individual or store performance