General Manager Luxury High-Rise Condominium

FirstService Residential - Miami, FL

Full-time - Mid Level

Miami, FL

Real Estate

About the position

The General Manager for a Luxury High-Rise Condominium at FirstService Residential is responsible for overseeing the entire on-site operation of the property. This role involves managing relationships with various departments to ensure company objectives are met, partnering with Regional Directors and Board of Directors to implement projects, and providing quality service to residents. The position requires strong leadership and management skills to maintain high standards and ensure contractual obligations are fulfilled.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Requirements

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor's degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook, and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Benefits

• Choice of multiple medical plans
• Dental insurance
• Vision insurance
• Time off benefits
• Paid holidays
• 401k with company match