General Manager - Massage Envy #0364

$43,680 - $47,840/Yr

Massage Envy - Reno, NV

Full-time - Mid Level

Reno, NV

Personal and Laundry Services

About the position

The General Manager at Massage Envy is responsible for leading the operations of the facility, driving sales goals, building and developing teams, and ensuring exceptional customer experiences. This role is pivotal in enhancing clients' well-being through accessible massage and skincare services, while also fostering a positive work culture and operational excellence.

Responsibilities

• Lead and inspire a team to deliver excellent customer experiences daily.
• Drive success by managing daily operations, promoting retail sales, and achieving performance goals.
• Provide ongoing training and mentorship to empower team members.
• Maintain a clean, safe, and therapeutic environment for clients and staff.
• Develop positive relationships with employees, members, and guests.
• Guide the sales and customer service team to resolve customer challenges positively.
• Promote wellness by driving membership sales and partnering with the franchisee to set performance goals.
• Manage inventory, deposits, and ensure compliance with labor and employment laws.
• Create a strong workplace culture where employees feel valued and connected to the mission.
• Model Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Proven experience in management, marketing, sales, service, or retail.
• Strong leadership skills with the ability to motivate and inspire a team.
• Ability to set goals, prioritize work, and analyze business performance.
• Excellent problem-solving skills and conflict resolution abilities.
• Strong interpersonal skills to build trust and positive relationships.

Nice-to-haves

• A college degree is preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Free massages
• Vision insurance
• Opportunities for advancement
• Life insurance
• Referral program