General Manager- multiple locations across US

Eyemart Express

Full-time - Mid Level

101-250 employees

Health and Personal Care Retailers

About the position

As the General Manager of our retail optical stores, you will be responsible for the overall management of the store, ensuring that the financial, operational, and commercial aspects of the business run smoothly. This includes overseeing store budgets, cost controls, human resource functions, P&L control, accounts receivable control, inventory control, and facility maintenance. You will serve as the primary point of contact between staff and customers, ensuring that all Eyemart procedures and policies are adhered to. Your leadership will set the tone and standard for the store, motivating and training associates to succeed. Building and maintaining positive relationships with optometrists, local businesses, and customers is crucial, as your next customer or employee could come from anywhere. In this role, you will be a visible and accessible presence to both patients and employees, managing daily operations to meet Eyemart standards in sales production, pricing, inventory control, and more. You will ensure that all employees follow Eyemart's retail and lab protocols, assigning duties and establishing performance standards. Your expertise in these processes will enable you to encourage, train, coach, and correct employees to maintain service level expectations. You will also be responsible for maintaining store sales goals, partnering with the Lab Manager to ensure a cohesive relationship between retail and lab operations, and ensuring total patient satisfaction by resolving complaints and discrepancies. Additionally, you will establish and monitor the store budget, manage expenses, and maintain accurate corporate reporting. Safety is a priority, and you will ensure that all employees are trained to follow OSHA and safety requirements. Maintaining a clean and quality medical/retail environment is essential, and you will oversee daily housekeeping duties and schedule periodic deep-cleaning and maintenance as needed.

Responsibilities

• Manage daily operations of the store to meet all Eyemart standards including sales production, pricing, and inventory control.
• Ensure that all employees are following Eyemart's retail and lab protocols and procedures, assigning duties and establishing performance standards.
• Maintain store sales goals at or above company standards, seeking to maximize the store's gross sales.
• Partner with the store's Lab Manager to establish a cohesive relationship between retail and lab sides of the store.
• Ensure total patient satisfaction and resolve any patient complaints and/or sales discrepancies.
• Establish and monitor store budget and manage within that budget for staff pay rates, supply purchases, and other expenses.
• Maintain the accuracy of all corporate reporting, including payroll, sales data, and daily reconciliation.
• Ensure a safe retail and lab environment by training employees to follow OSHA and safety requirements.
• Maintain a quality medical/retail environment through daily housekeeping duties and periodic deep-cleaning.

Requirements

• 1+ years of retail management experience required.
• Experience working in retail, customer service, or sales required.
• Experience working in the optical industry is strongly preferred.
• High School Diploma or GED.

Nice-to-haves

• Excellent customer service skills.
• Excellent communication skills in all directions.
• Excellent at team and employee coaching and building.
• Demonstrated ability to work effectively with direct reports.
• Ability to quickly learn and master company procedures and policies.
• Ability to maintain a safe and organized store environment.
• Calm and objective disposition to resolve complaints.
• Ability to create, read, and interpret reports and dashboards.
• Ability to prioritize and delegate workload effectively.
• Ability to establish and maintain effective working relationships with direct reports.

Benefits

• Relocation assistance for the right candidates.
• Sign-on bonuses available for the right positions.