General Manager- multiple locations across US

Eyemart Express

Full-time - Mid Level

101-250 employees

Health and Personal Care Retailers

About the position

As the General Manager of our retail optical stores, you are responsible for the overall management of the store by ensuring that the financial, operational, and commercial parts of the business run smoothly. You are in charge of store budgets and cost controls, human resource functions, P&L control, A/R control, inventory control, and store facility maintenance. You are the point of contact between the staff and customers, and you ensure that all Eyemart procedures and policies are being followed. You set the tone, example, and standard for the store - and make sure each associate has the motivation, training, coaching and oversight needed to succeed. You maintain positive relationships with optometrists, local businesses, and our customers, because you know that your next customer—or employee-- could come from anywhere. In this role, you will be a visible and accessible presence to patients and employees, managing daily operations of the store to meet all Eyemart standards, including sales production, pricing, inventory control, and approval of all expenditures. You will ensure that all employees are following Eyemart's retail and lab protocols and procedures, assigning duties and establishing performance standards and work schedules. Your expertise in these processes will enable you to encourage, train, coach, and correct store and lab employees to maintain our service level expectations. You will also be responsible for maintaining store sales goals at or above company standards, seeking to maximize the store's gross sales wherever possible. Partnering with the store's Lab Manager, you will establish a cohesive relationship between retail and lab sides of the store to ensure that all finished jobs meet ANSI, Eyemart, and customer standards. Ensuring total patient satisfaction and resolving any patient complaints or sales discrepancies will be a key part of your role. Additionally, you will establish and monitor the store budget, manage expenses, and maintain accurate corporate reporting, including payroll and sales data. Safety and cleanliness will also be paramount, as you ensure a safe retail and lab environment for employees and patients alike.

Responsibilities

• Manage daily operations of the store to meet all Eyemart standards: sales production, pricing, inventory control, approval of all expenditures, etc.
• Ensure that all employees are following Eyemart's retail and lab protocols and procedures, assign duties, and establish performance standards and work schedules.
• Maintain store sales goals at or above company standards, seeking to maximize the store's gross sales wherever possible.
• Partner with the store's Lab Manager to establish a cohesive relationship between retail and lab sides of the store.
• Ensure total patient satisfaction, and resolve any patient complaints and/or sales discrepancies.
• Establish and monitor store budget and manage within that budget when implementing staff pay rates, supply purchases, equipment repairs, and all other store expenses.
• Establish and maintain the accuracy of all corporate reporting, to include payroll, sales data, daily closing reports, bank deposits, daily reconciliation, etc.
• Maintain a safe retail and lab environment for employees and patients by ensuring all employees are properly trained to follow OSHA and safety requirements.
• Ensure that a quality medical/retail environment is maintained by performing daily housekeeping duties and scheduling periodic deep-cleaning and facility maintenance.

Requirements

• 1+ years of Retail management experience required
• Experience working in retail, customer service or sales required
• Experience working in the optical industry is strongly preferred
• High School Diploma or GED

Nice-to-haves

• Excellent customer service skills
• Excellent communication skills in all directions
• Excellent at team and employee coaching and building
• Demonstrated ability to work effectively in tandem with direct reports
• Ability to quickly learn and master a company's procedures and policies
• Ability to maintain store's environment and equipment in a safe and organized manner
• Calm and objective disposition to resolve customer or employee complaints
• Ability to create, read and interpret reports and dashboards
• Ability to prioritize and delegate store's workload

Benefits

• Relocation assistance
• Sign-on bonuses for the right candidates