General Manager -NC A&T State University Bookstore

Barnes & Noble Education - Greensboro, NC

Full-time - Manager

Greensboro, NC

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Barnes & Noble College is a leadership role responsible for overseeing a bookstore or a group of bookstores with annual sales exceeding $6 million. This position focuses on building relationships within the campus community, ensuring operational excellence, and maximizing sales through effective management and merchandising. The General Manager will also play a key role in developing the management team and fostering a customer-centric culture within the store.

Responsibilities

• Oversee all aspects of the store's operations, including financial results, merchandising, and customer service.
• Build and maintain positive relationships with the campus community and corporate partners.
• Train, direct, and counsel team members to enhance customer experiences and bookstore loyalty.
• Execute business strategies to drive sales and increase customer satisfaction.
• Manage visual merchandising standards and inventory levels to ensure merchandise availability.
• Analyze sales figures and trends to forecast future sales and manage costs effectively.
• Ensure compliance with health and safety standards and implement loss prevention measures.
• Foster a fair workplace environment that encourages team member feedback and collaboration.

Requirements

• 7+ years of supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelor's degree in Business Administration or a relevant field preferred.
• Strong leadership skills to direct and develop a workforce of managers and sales associates.
• Excellent interpersonal, communication, and problem-solving skills.
• Familiarity with financial and customer service principles.
• Basic reading, writing, and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.