General Manager Nettuno - All Day Dining Outlets & Bars

$80,000 - $95,000/Yr

Fairmont Hotels & Resorts - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

About the position

The General Manager for Nettuno and All Day Dining Outlets & Bars is responsible for overseeing all food and beverage operations at Fairmont Breakers, ensuring exceptional guest experiences while maximizing financial performance. This role involves managing various dining venues, leading a team of culinary and service staff, and implementing training and operational standards to enhance service quality and employee satisfaction.

Responsibilities

• Manage all Food and Beverage operations on the ground floor and Pool deck, including Nettuno Restaurant, La Sala bar and lounge, Alter Ego, In-Room Dining, and the Pool deck bar.
• Lead and work with the food and beverage/culinary management team to execute operations successfully.
• Forecast and schedule using hotel tools and guidelines, overseeing payroll.
• Oversee the training of all new and current food and beverage service employees, conducting regular training classes.
• Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc. according to established policies.
• Oversee the recruitment process for the outlets.
• Formulate and recommend changes to improve employees' performance and teamwork.
• Review performance with every department manager on an annual basis.
• Manage and control overall expenses of the outlets focusing on higher revenue and profit.
• Ensure that managers and employees have total knowledge of menu items and beverage programs.
• Work in cooperation with the Executive Chef and Chef de Cuisine to ensure product quality and guest satisfaction.
• Champion the P.O.S. system of the hotel (Silverware).
• Maintain inventories and par stocks, managing beverage stock and cocktail list maintenance.
• Perform Human Resources duties such as interviewing, evaluating, coaching, training, and disciplinary action.
• Handle guest complaints in the food and beverage area, aiming for maximum guest satisfaction at minimum operating costs.
• Conduct audits on service standards (LQA/Forbes 5-Star).
• Maintain current prices and approved purveyors for food and beverage items.
• Develop and analyze procedures and promotions to improve guest patronage.
• Develop and maintain effective communication between all operating departments.
• Complete accident reports accurately and promptly.
• Respond properly in any hotel emergency or safety situation.

Requirements

• 5+ years of restaurant management experience at a department head level, preferably in a luxury hotel setting or upscale venues.
• Excellent reading, writing, and speaking proficiency in English.
• Financial knowledge with a working understanding of Profit and Loss statements.
• College degree in hotel/restaurant management or business administration preferred.

Benefits

• Salary Range: USD $80,000 to $95,000
• Discounted hotel rooms and food & beverage rates at sister properties globally.
• Learning programs through Academies for growth and development.
• Opportunities for talent development and career growth within the property and across the world.
• Participation in Corporate Social Responsibility activities, like Planet 21.