General Manager, Night Shift Brewing at Lovejoy Wharf

$95,000 - $95,000/Yr

Night Shift Brewing - Boston, MA

Full-time - Mid Level

Boston, MA

Merchant Wholesalers, Nondurable Goods

About the position

The General Manager at Night Shift Brewing's Lovejoy Wharf location is a dynamic hospitality professional responsible for leading the restaurant's operations and ensuring exceptional guest satisfaction. This role involves setting standards for excellence, fostering a positive work environment, and championing company goals. The GM will work closely with various teams to enhance the guest experience and manage staff development.

Responsibilities

• Provide day-to-day leadership for all staff and business operations
• Ensure responsive, exceptional guest satisfaction regularly
• Communicate and embody the company vision, culture, and values within the restaurant
• Work with hospitality, marketing and events team(s) to plan and execute private and public events
• Grow and develop staff through timely feedback and development plans
• Provide performance-based coaching and feedback as needed
• Manage and approve all invoices and expenses related to Lovejoy Wharf operation in conjunction with the finance team
• Partner with HR to own recruiting, interviewing, hiring, and training front of house team members
• Set proper staffing levels and weekly scheduling to meet high service level standards while maintaining staffing costs at an appropriate level
• Other duties as assigned

Requirements

• High School Diploma or equivalent required; Certificate, Associates or Bachelors in business management or hospitality a strong plus
• TIPS and/or ServSafe & Crowd Manager Certified
• Minimum 5+ years hospitality experience required; minimum 2+ years of management experience required
• Brewery experience a plus
• Demonstrated experience in staff management through strong leadership and development
• Ability to develop cross-functional relationships and work collaboratively
• Ability to work nights, weekends, and holidays as needed; this is not a Monday - Friday, 9 - 5 role!
• Experience using data to make decisions is a strong plus
• Ability to work with timesheet, word processing, and excel programs

Nice-to-haves

• Experience in brewery operations
• Strong leadership and development skills

Benefits

• Health and dental insurance
• Generous paid time off
• 401(k) participation
• Beer/merchandise credits
• More benefits as applicable