General Manager of Courtside Club

Compass Group - Miami, FL

Full-time - Manager

Miami, FL

Merchant Wholesalers, Nondurable Goods

About the position

The General Manager (GM) of the Courtside Club at Kaseya Center is responsible for overseeing all operations of the Club, ensuring a premium experience for members and guests. This role involves leading a diverse team, managing financials, and fostering relationships with VIP clientele, while also ensuring compliance with regulations and maintaining high service standards.

Responsibilities

• Oversee daily operations of the Courtside Club, ensuring smooth and efficient functioning.
• Coordinate with department heads to ensure a seamless guest experience.
• Monitor venue cleanliness, equipment functionality, and ambiance to uphold brand standards.
• Manage the Club's exclusive membership program, focusing on attracting and retaining VIP members.
• Foster strong relationships with members, ensuring personalized service and satisfaction.
• Implement strategies to increase membership sales and loyalty.
• Recruit, hire, train, and supervise a diverse team of managers and staff.
• Lead, coach, and motivate staff to deliver outstanding service and maintain high morale.
• Schedule staff and manage labor costs to align with business needs and budget.
• Process by-weekly payroll wages and tips in collaboration with Levy HR Department.
• Manage club financials, including budgeting, cost control, and revenue growth.
• Analyze sales reports and adjust strategies to meet revenue targets and control expenses.
• Perform monthly inventory following Supply Chain and Financial guidelines.
• Work closely with marketing teams to develop and implement promotional strategies and events.
• Oversee social media presence and promotional campaigns to drive attendance and member engagement.
• Coordinate events and special guest appearances to create buzz and attract high-end clientele.
• Ensure the highest levels of customer service for both members and general guests.
• Address customer complaints or issues promptly and effectively.
• Create memorable experiences for VIPs, members, and key clients through personalized service and attention to detail.
• Ensure all operations comply with local and state regulations, including health, safety, and licensing requirements.
• Manage security teams to ensure the safety of guests, members, and staff.
• Oversee staff adherence to alcohol-serving policies and other legal standards.

Requirements

• Minimum of 5-7 years in a management role within the hospitality, nightclub, or luxury entertainment sector.
• Experience managing a membership program is preferred.
• Bachelor's degree in Business, Hospitality Management, or a related field is preferred.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills, especially with VIP clientele.
• Proficiency in financial management, including budgeting and revenue analysis.
• Marketing and promotional experience, particularly in the nightlife or entertainment industries.
• Problem-solving and crisis management abilities.

Nice-to-haves

• Charismatic, detail-oriented, and results-driven.
• Ability to work nights, weekends, and holidays.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Competitive salary and Bonus program.