General Manager of Hospitality

Boyne Resorts - Big Sky, MT

Full-time - Senior

Big Sky, MT

Accommodation

About the position

The General Manager of Hospitality at Big Sky Resort is a key executive role responsible for driving operational excellence and enhancing guest experiences across various hospitality sectors, including lodging, food and beverage, retail, and events. This position requires a visionary leader who can balance financial performance with community relations and team development, ultimately shaping the future of mountain resort hospitality in a stunning natural setting.

Responsibilities

• Develop and execute comprehensive strategies to position Big Sky Resort as a leader in mountain hospitality
• Set and achieve ambitious financial targets for all hospitality operations
• Manage CAPEX effectively to drive long-term profitability and enhance guest experiences
• Oversee and optimize all hospitality operations, including Lodging, Food & Beverage, Retail, IT services, Conference Services, and Events
• Establish and maintain high standards of service across all guest touch points
• Drive continuous improvement in operational efficiency and guest satisfaction metrics
• Lead the creation and execution of innovative hospitality concepts that align with Big Sky's brand
• Develop and implement strategies to increase guest satisfaction scores and Net Promoter Scores (NPS)
• Responsible for developing a high-performing team of 5-6 direct reports
• Foster a culture of excellence, innovation, and continuous improvement
• Ensure all hospitality offerings align with Big Sky's brand promise and aesthetic
• Build and maintain strong relationships with key partners, vendors, and community stakeholders

Requirements

• Minimum 10 years of progressive leadership experience in luxury hospitality or high-end resort management
• Prior experience as a General Manager in a similar resort or hospitality setting
• Proven track record of driving financial performance and operational excellence in complex hospitality environments
• Strong understanding of all aspects of hospitality operations, including lodging, F&B, retail, and events
• Experience in creating and implementing innovative guest experiences
• Excellent analytical and financial management skills
• Outstanding leadership and team development abilities
• Strategic thinker with the ability to execute effectively
• Passion for the outdoors and mountain lifestyle

Benefits

• Free Ski Pass for you, your spouse, and dependents
• Free Golf Pass for you, your spouse, and dependents
• Free Scenic Lift Pass for you, your spouse, and dependents
• Free Basecamp activities, including zip line courses, and discounted passes for your spouse and dependents
• Significant lodging discounts for friends and family (blackout dates apply)
• 25%-50% off Food & Beverage with charging privileges
• 20%-30% off retail at all outlets with charging privileges, plus gear and sponsor discounts
• Affordable employee housing, located a short walk or free bus ride away
• 401k and comprehensive health benefits for you and your family