General Manager/ Operating Partner

Sonic Drive-In - Baltimore, MD

Full-time - Manager

Baltimore, MD

Food Services and Drinking Places

About the position

The General Manager/Operating Partner is the highest management position at the Sonic Drive-In, responsible for leading and managing all operations and employees to ensure optimal guest experiences and operational efficiency. This role involves overseeing staff management, financial performance, compliance with regulations, and maintaining high standards of service and cleanliness.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
• Manage drive-in employees' compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and/or closing duties
• Handle and properly escalate guest issues/concerns
• Handle and properly escalate employee issues/concerns
• Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Perform all station duties as needed to meet operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Requirements

• High school diploma or equivalent
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge of federal, state, and local labor and employment laws
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Nice-to-haves

• Advanced studies in business, restaurant management, or related fields