General Manager/Operations Manager

$50,000 - $85,000/Yr

Woodland Moving & Warehouse - West Hartford, CT

Full-time - Mid Level

West Hartford, CT

Truck Transportation

About the position

The General Manager/Operations Manager at Woodland Moving and Warehouse is responsible for overseeing operational activities to ensure efficiency and productivity within the company. This role involves direct interaction with customers and crews, fostering a motivating environment, and leading initiatives to exceed customer expectations while managing business health and performance metrics.

Responsibilities

• Builds, inspires, leads, and mentors a world-class organization to achieve company-wide initiatives while exceeding customer expectations.
• Monitors business health and adjusts operations and/or performance metrics for continued organizational success.
• Supervises cashflow by ensuring timely billing, prompt payment collections, and minimizing payables to the extent possible.
• Collaborates with Operations to evaluate logistical feasibility and profitability of servicing requirements and makes decisions on shipment offers.
• Manages scheduling of jobs and dispatch of necessary qualified personnel, equipment, and materials to meet service obligations.
• Interacts daily with internal staff, customers, and external business partners regarding job status, problem resolution, and payment for services rendered.
• Actively seeks shipments and backhaul opportunities to ensure vehicles operate at peak capacity.
• Develops and maintains relationships with business partners to facilitate regular work and operational expansion.
• Directs warehouse activities including receiving efforts, preparation of outbound shipments, inventory accountability, and personnel safety.
• Facilitates training efforts to promote professional development and growth across all personnel.
• Monitors and coordinates vehicle maintenance and repairs.
• Creates and executes plans to drive business and manage performance to maximize productivity, customer satisfaction, and profitability.

Requirements

• Bachelor's degree or 2+ years of Logistics-related/Transportation course work, military experience, or equivalent work-related experience.
• Experience or exposure in the household goods (HHG) and/or relocation industry is highly preferred but not required.
• Solid leadership and motivational abilities, along with strong organizational and communication skills (both verbal and written).
• Exceptional problem-solving abilities along with a positive, service-oriented attitude.
• Demonstrated financial experience and/or understanding concerning cash flow, accounts receivable, accounts payable, financial goal setting, budget forecasting, and implementation of controls.
• Ability to perform a wide variety of duties and responsibilities with accuracy and urgency under time-sensitive deadlines.
• Desire and drive to continually improve business processes and grow the organization.
• Computer literate with proficiency in MS Office applications, Internet Explorer, Windows, etc.

Nice-to-haves

• Prior CRM experience is a plus!
• Having a Valid Class A CDL is a Plus!
• Experience in the household goods (HHG) and/or relocation industry.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Paid time off