General Manager - Panda Express

$65,000 - $65,000/Yr

Applegreen (US) Welcome Centers - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

51-100 employees

About the position

The General Manager at Panda Express within Applegreen is responsible for overseeing the daily operations and profitability of a quick service restaurant located in a travel plaza. This role involves leading a dedicated team to achieve financial and performance targets while ensuring high standards of customer satisfaction, food quality, and safety. The General Manager will foster a positive work culture, manage budgets, and maintain compliance with company policies and regulations.

Responsibilities

• Manage overall day-to-day operations and profitability of the Panda Express location.
• Lead the activities of associates and managers to achieve sales, speed of service, customer satisfaction, and brand standards.
• Maintain operating budgets, inventory controls, and food and labor costs.
• Ensure compliance with brand standards and food safety requirements.
• Recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Handle hiring, coaching, training, and disciplinary actions for the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Address customer needs and resolve issues in a professional manner.
• Collaborate with support partners such as Brand Partners, Human Resources, and Finance.
• Maintain relationships with business partners, vendors, and communities.

Requirements

• High school diploma or GED equivalent.
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant.
• Ability to work a flexible on-site schedule approximately 50 hours per week, including days, nights, weekends, and holidays.
• Regular and consistent attendance and punctuality.
• Ability to stand and walk for extended periods; frequently bend, twist, lift, and carry at least 20 pounds.
• Proficient computer skills.

Nice-to-haves

• ServSafe Certification preferred.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance