General Manager - Papillion, NE.

Shopko - Papillion, NE

Full-time - Manager

Papillion, NE

Food and Beverage Retailers

About the position

The General Manager at Shopko Optical in Papillion, NE is responsible for leading a new optical store and team, focusing on maximizing sales, profit, and customer service objectives. This role involves supervising optical operations, hiring and training staff, and collaborating with an Optometrist to enhance patient care and business results. The position emphasizes building relationships within the community and providing exceptional service to improve patients' sight and lives.

Responsibilities

• Lead the optical team to execute merchandise, operational and customer service strategies to deliver planned sales and financial results.
• Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through the team by planning and scheduling appropriately.
• Identify opportunities to grow the business and develop business plans to drive profitable sales.
• Hire, develop, and train teammates while managing their performance.
• Ensure compliance with company HR policies and federal/state laws.
• Communicate effectively with the team regarding company initiatives and key information.
• Provide excellent customer service in all interactions and dispense eyewear according to professional standards.

Requirements

• High School Graduate or equivalent.
• 3 years of leadership experience or equivalent management experience with a strong customer service focus, preferably in an optical or retail setting.
• Optician experience desired; ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• Proven ability to lead, coach, and build relationships in a professional environment.
• Ability to analyze and solve issues of varied scope and implement solutions decisively.
• Solid organizational and planning skills with the ability to monitor progress towards goals.
• Ability to analyze financial data and recognize opportunities for improvement.
• Demonstrated commitment to providing great customer service.
• Solid computer knowledge, including Microsoft Office Suite.

Nice-to-haves

• Experience in the optical industry.
• Certification in optical dispensing or related fields.

Benefits

• Competitive wages and sales incentives
• 401K with match
• 2 weeks of vacation benefits and 1 personal day paid
• 6 paid holidays
• Volunteer time off - 8 hours
• Paid sick days
• Health and wellbeing benefits: medical, life, dental, vision, short & long term disability
• Voluntary/cafeteria offerings
• Employee assistance program
• On-the-job training and certification
• Teammate recognition program