General Manager, Partner Operations

Via - Indianapolis, IN

Full-time - Senior

Indianapolis, IN

About the position

The General Manager of Partner Operations at Via is responsible for overseeing the operational aspects of partnerships, ensuring efficient and effective service delivery in the TransitTech sector. This role focuses on enhancing transportation equity and accessibility through innovative technology solutions, while also fostering a diverse and inclusive work environment.

Responsibilities

• Oversee the operational management of partner relationships to ensure service excellence.
• Develop and implement strategies to enhance partner performance and satisfaction.
• Collaborate with cross-functional teams to design and optimize transportation solutions.
• Monitor and analyze operational metrics to drive continuous improvement.
• Lead initiatives to promote diversity and inclusion within the team and the communities served.

Requirements

• Proven experience in a senior management role, preferably in operations or partner management.
• Strong understanding of transportation technology and public mobility solutions.
• Excellent leadership and team management skills.
• Ability to analyze data and make informed decisions based on operational metrics.
• Strong communication and interpersonal skills.

Nice-to-haves

• Experience in the TransitTech industry or similar sectors.
• Familiarity with algorithms and technology-driven solutions for transportation.
• Knowledge of diversity and inclusion best practices.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible work hours and remote work options.
• Professional development opportunities.