General Manager - PGD

$70,000 - $95,000/Yr

Allegiant Travel - Punta Gorda, FL

Full-time - Senior

Punta Gorda, FL

Administrative and Support Services

About the position

The General Manager at Allegiant Travel Company is responsible for ensuring compliance with all operational and regulatory policies at the station. This role leads the base management team across Flight Operations, Inflight, and Maintenance, focusing on enhancing On-Time Performance, fostering teamwork, and driving continuous improvement within the organization.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
• Address issues and provide corrective action as required.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Coordinate all rooming and parking needs for Flight Operations, In-flights, and Maintenance personnel.
• Lead the base management team, promoting On-Time Performance, teamwork, and continuous process improvement.
• Evaluate the performance of the base management team and provide feedback to supervisors.
• Analyze performance against critical measures and implement solutions to achieve objectives.
• Ensure compliance for controlling station expenses and maintain an effective cost control program.
• Establish airport and local community relations as a liaison with various officials and groups.
• Coordinate airline service provider functions and oversee performance for local contracts.
• Evaluate performance and ensure effective development and implementation of corrective measures.
• Ensure compliance with company manuals and monitor for current revisions.
• Ensure an acceptable level of customer service and baggage handling.
• Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for station employees.
• Participate in interview, hiring, and staffing requirements.
• Ensure training requirements are met for all employees and monitor local training issues.
• Coordinate with Customer Relations for feedback on customer complaints and compliments.
• Establish employee recognition programs for station achievements.
• Effectively communicate airline business to internal and external departments and customers.
• Work to establish contract revenue and pursue opportunities for station profitability.
• Establish goals and objectives and measure station performance against them.
• Evaluate, manage, and provide ongoing feedback to employees, encouraging career advancement.
• Develop a succession plan for G4 stations.
• Lead investigations for safety, security issues, or OJIs related items.
• Model customer service standards and lead by example.

Requirements

• Minimum of eight (8) years' of airline operations experience.
• Five (5) years' of management experience preferred.
• Three (3) years' managing cross-functional operations preferred.
• Demonstrated experience of leading managers.
• Ability to assess emergency situations and respond effectively.
• High School Diploma/GED required; Bachelor's degree preferred.
• Must be at least 24 years of age and possess a valid driver's license.
• High level of proficiency in Microsoft Office software.

Nice-to-haves

• Provision of personal information to the state may be required for liquor license requirements.

Benefits

• Travel reimbursement
• Profit sharing
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Pet insurance