General Manager (QSR) - Chick fil A

$65,000 - $75,000/Yr

Applegreen USA Welcome Centers Central Services - Angola, NY

Full-time - Mid Level

Angola, NY

51-100 employees

About the position

The General Manager (QSR) at Applegreen USA is responsible for overseeing the daily operations and profitability of a quick service restaurant located within a travel plaza. This role involves leading a dedicated team to achieve financial and performance targets while ensuring compliance with brand standards and food safety requirements. The General Manager fosters a positive work culture, recruits and develops staff, and maintains strong relationships with customers and business partners.

Responsibilities

• Manage the overall day-to-day operations of the quick service restaurant (QSR).
• Lead a team to achieve or exceed targeted financial and performance metrics.
• Maintain operating budgets, inventory controls, and food and labor costs.
• Ensure compliance with brand standards and food safety requirements.
• Recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Monitor and enforce cash handling policies and procedures.
• Address customer needs and resolve issues in a professional manner.
• Work collaboratively with support partners such as Brand Partners and Human Resources.

Requirements

• High school diploma or GED equivalent.
• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant.
• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation, and issue resolution skills.
• Proficient computer skills.
• ServSafe Certification.

Nice-to-haves

• Experience in team management.
• Ability to multi-task and use judgment to resolve routine questions and problems.

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Pet insurance
• Referral program