General Manager | Reclamation Foods | Now Hiring

$62,400 - $72,800/Yr

Unclassified - New York, NY

Full-time - Entry Level

New York, NY

About the position

The General Manager at Reclamation Foods will oversee front-of-house operations at the Union Square Holiday Market, ensuring an exceptional customer experience through effective staffing and inventory management. This seasonal role requires strong leadership and organizational skills to manage a diverse team and maintain high service standards during a busy holiday period.

Responsibilities

• Oversee and manage all front-of-house operations, ensuring the highest levels of customer service.
• Hire, train, and manage a team of sales associates, baristas, and support staff throughout the market season.
• Develop and manage staff schedules to ensure adequate coverage during peak times.
• Ensure that inventory is managed and restocked efficiently to meet customer demand.
• Resolve customer service issues promptly and professionally, ensuring an exceptional shopping experience.
• Ensure that all health and safety standards are adhered to and that the booth operates smoothly.
• Collaborate with Founder/CEO and other team members to optimize sales, manage promotions, and maintain an inviting atmosphere.
• Perform regular quality checks on product displays and inventory, ensuring visual merchandising standards are upheld.
• Maintain accurate records of inventory and labor costs.
• Implement performance metrics and provide regular feedback to team members.
• Step in to fill roles at the market as needed.

Requirements

• 2+ years of experience in general management or front-of-house leadership in a cafe or similar environment.
• Proven ability to manage staffing, inventory, and day-to-day operations.
• Strong leadership skills with the ability to train, motivate, and manage a diverse seasonal team.
• Excellent communication and problem-solving skills, with a focus on customer satisfaction.
• Ability to work independently and manage multiple tasks effectively in a fast-paced, high-traffic environment.
• Strong organizational skills and attention to detail in handling inventory and sales operations.
• Flexibility to step in and support on-site operations when needed.

Nice-to-haves

• Previous experience working in an outdoor market or seasonal retail environment.
• Experience with Justworks Payroll software.

Benefits

• Competitive pay: $30-$35 per hour, depending on experience.
• Performance-based bonus.
• Unique opportunity to work in one of New York City's most beloved holiday markets.
• Play a role in the early stages of a growing company with a meaningful mission.
• Leadership role in a festive and dynamic environment, interacting with customers and managing a talented team.