General Manager, Recreation - Lake Roosevelt

$70,000 - $80,000/Yr

Guest Services - Davenport, WA

Full-time - Mid Level

Davenport, WA

Accommodation

About the position

The Recreation General Manager at Lake Roosevelt is responsible for overseeing all aspects of unit operations, ensuring exceptional customer service, and managing a team to achieve financial goals and company initiatives. This role involves planning daily operations, maintaining facilities, and fostering a positive team environment while addressing customer inquiries and complaints.

Responsibilities

• Plan and develop daily operations, including forecasting and analyzing sales, labor, and profit while ensuring compliance with the established budget.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff.
• Maintain accounting records, daily reporting requirements, and cash control, managing the P&L statement.
• Respond to customer inquiries and resolve customer complaints effectively.
• Ensure a safe facility environment, maintaining standards for equipment, housekeeping, sanitation, and employee hygiene.
• Represent the company professionally and positively at all times, enhancing the company's image during interactions with clients, guests, associates, and vendors.
• Oversee maintenance of all facilities, including docks and grounds-keeping of surrounding areas.
• Create and implement preventive maintenance programs for infrastructure/equipment and manage boats/vessel scheduling, slip leasing, and collections.
• Maintain awareness of safety issues and report them immediately to management.

Requirements

• Bachelor's Degree preferred.
• 3-5 years of management experience, preferably in boating and/or marine-related fields.
• Ability to swim and hold CPR/First Aid Certification.
• Strong organizational skills to produce diverse marina programs.
• Proficiency in MS Word, Excel, and Outlook.
• Excellent interpersonal, administrative, telephone, and communication skills.

Nice-to-haves

• Experience in customer service roles within the recreation or marine industry.
• Knowledge of risk management programs related to marina operations.

Benefits

• Competitive salary range of $70K-$80K depending on experience.