General Manager - Restaurant

MILA - Miami, FL

Full-time - Senior

Miami, FL

Food Services and Drinking Places

About the position

The GM will be responsible for managing and leading daily operations of the restaurant. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff.

Responsibilities

• Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team.
• Manage and train multiple Assistant General Managers and Captains.
• Ensure Occupational Safety and health Act, local health and safety codes, and company safety and security policy are met.
• Control Profit & Loss (i.e., Budget attainment) by following cash control/ security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview, and hire team FOH; conduct performance review, take discipline action, motivate, and train.
• Ensure maintenance of equipment, facility, and grounds using a Preventive Maintenance plan based on company standard.
• Ensure food quality and 100% customer satisfaction.
• Ensure complete and timely execution of corporate & marketing programs.
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.

Requirements

• A minimum of 5-8 years previous experience as a GM or AGM in a fine dining/luxury, high volume, recognized dining, and cocktail bar/lounge venue setting.
• Bachelor's degree in business administration, or related field of study or any equivalent combination of education and/or experience is required.
• Previous hotel, dock operations and catering experience is desirable.
• Must be detail oriented and possess effective communication and written skills.
• State complaint food handling certificate.
• Work collaboratively with Human Resources on coaching and Learning & Development opportunities.
• Ability to multi-task.
• Must be a team player.
• Self-motivated and performance driven.
• Punctuality and regular and reliable attendance.
• Effective communication, written and interpersonal skills.
• Time management skills.
• Maintain confidentiality of company information and recipe data.