General Manager - Restore Hyper Wellness

$70,000 - $75,000/Yr

Restore - Brambleton - Brambleton, VA

Full-time - Mid Level

Brambleton, VA

About the position

The General Manager at Restore Hyper Wellness is responsible for leading the team and driving business development and sales within the health and wellness retail environment. This role involves managing staff performance, ensuring operational excellence, and fostering a positive company culture while achieving financial goals.

Responsibilities

• Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews.
• Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
• Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards.
• Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
• Enforce store policies, procedures, and productivity standards.
• Monitor and formally document staff performance/behavior with the support of the HR Department.
• Complete and oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
• Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
• Ensure an exceptional studio experience that engages and retains customers.
• Make timely and effective decisions regarding customer service issues.
• Daily reporting of appointments, revenue, and inbound/outbound calls.
• Report all safety and medical incidents through formal in-studio communication and to the corporate team.
• Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
• Maintain a strong local presence through partnerships with community and business organizations.
• Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services.
• Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
• Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
• Manage local grassroots marketing and prospecting initiatives.
• Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
• Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.
• Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.

Requirements

• Bachelor's degree or higher.
• 3-5 years of management experience.
• Proven track record of B2B sales.
• Strong verbal and written communication skills.
• Ability to deliver action plans based on key metrics.
• Tech-savvy with experience in processing payroll and creating employee schedules.
• Driven to meet monthly, quarterly, and annual financial goals.

Nice-to-haves

• Experience in the health and wellness industry.
• Passion for fitness and athletic achievement.

Benefits

• Competitive salary plus bonuses
• Health insurance
• Free and discounted Restore Hyper Wellness services
• Employee discount
• Paid time off