General Manager, Retail Mall

JLL - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

Real Estate

About the position

The General Manager, Retail Mall position at JLL involves leading the property team to meet client objectives while overseeing management, operations, specialty leasing, marketing, and financial aspects of The Galleria Fort Lauderdale. The role requires a professional leader with strong management skills, capable of collaborating with on-site personnel, corporate employees, and client representatives. Success in this position hinges on the ability to identify and implement best practices while managing the interests of both JLL and the client.

Responsibilities

• Maintain safety, cleanliness, and integrity of all areas of buildings, systems, and equipment for all property users
• Prepare team to respond in emergency and crisis situations
• Have thorough knowledge of area market including all competitive properties and area demographics
• Maintain an appropriate level of involvement in community affairs representing both the property's interest and the interest of JLL
• Enforce all tenant lease requirements
• Manage the activities of the property's marketing manager in conjunction with the regional marketing manager
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
• Work in conjunction with property's leasing agent to execute new and renewal leases to meet or exceed client objectives
• Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue
• Maintain an effective working relationship with the property's leasing specialist to ensure budgeted leasing activity occurs
• Negotiate all tenant rent reduction or termination requests with the property's leasing agent to ensure budgeted leasing activity occurs
• Develop and implement an annual business plan to achieve budgeted net operating income for property
• Manage property's capital expenditures to budgeted levels
• Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and annual report
• Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports
• Monitor the collections of all rents and execute appropriate collection process
• Establish and maintain an effective working relationship with the property's asset manager
• Function as primary point of contact to asset manager for all issues relating to the property
• Interact frequently with property's regional managers and leasing team to ensure consistent high-quality interaction with asset management firm
• Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL
• Direct and supervise the activities of all property employees
• Develop a personnel action plan for each direct report to identify opportunities for further career development
• Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms
• Coordinate appropriate training for property personnel
• Establish course of action for team to accomplish goals and evaluate results

Requirements

• Competency using Microsoft Office, navigating the internet, general use of personal computer
• Excellent verbal and written communication skills
• Demonstrate leadership and professionalism
• Ability to problem solve and provide actionable and positive feedback
• Ability to work both independently and within a team environment
• Ability to work collaboratively with cross-functional groups
• Flexible and able to work in a fast-paced environment
• FL Real Estate License
• Bachelor's degree (B.A./B.S.)
• 5-10 years of experience in retail property management

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays