General Manager - Retail Store

Realtruck.Com - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

Motor Vehicle and Parts Dealers

About the position

The General Manager - Retail Store is responsible for overseeing all aspects of store operations to ensure an exceptional consumer experience. This role involves leading a high-service-oriented team, executing sales strategies, and fostering community engagement while maintaining operational excellence and profitability.

Responsibilities

• Oversee all aspects of store operations to ensure a seamless consumer experience.
• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, and personalized experiences.
• Lead associate engagement by fostering a positive, collaborative team environment.
• Develop, train, coach, and provide feedback to associates to ensure growth.
• Analyze consumer trends and local market data to adjust product offerings and services.
• Build and maintain relationships with local businesses and community organizations.
• Manage store expenses, labor costs, and operational budgets to ensure profitability.
• Oversee inventory management, loss prevention, and stock accuracy.
• Coordinate product training with sales and service teams.

Requirements

• Bachelor's degree in a business-related field or equivalent experience.
• 7+ years of retail management/operations experience required.
• 3+ years of managing a retail store team required.
• Strong analytical skills to leverage data and customer insights.
• Excellent communication and presentation skills.

Nice-to-haves

• Experience in both retail and wholesale within the automotive aftermarket and/or outdoor industry.
• Track record of driving innovation in retail marketing.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities