General Manager Retail

Gillman Home Center - Muncie, IN

Full-time - Mid Level

Muncie, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail General Manager is responsible for fostering a 'team member first' culture while ensuring excellent customer service in the store. This role oversees all operations, focusing on maximizing sales and profitability through effective management of merchandise, inventory, expenses, and human resources.

Responsibilities

• Maintain a 'team member first' culture and ensure excellent customer service.
• Greet and assist customers positively and resolve their concerns.
• Hold team members accountable for exceptional customer service.
• Conduct one-on-one coaching sessions and meetings with team members.
• Ensure a safe working environment and rectify any safety issues.
• Analyze business trends and implement plans to maximize sales.
• Control shrink, expenses, and payroll to maximize profitability.
• Ensure appropriate merchandise stock levels and presentations.
• Monitor inventory levels and adjust as necessary to optimize turns.
• Conduct store and department walks to identify and correct issues.
• Recruit, train, and develop team members in all aspects of the business.
• Conduct performance evaluations and regular store meetings.
• Work with Operations Manager on loss prevention efforts.

Requirements

• High School Diploma or GED
• 3+ years of Retail Experience (preferably in hardware/lumber industry)
• 1-3 years of supervising employees
• 2-3 years of retail management experience preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Vacation time