General Manager, RNO

Trego/Dugan Aviation Of Grand Island - Reno, NV

Full-time - Senior

Reno, NV

Petroleum and Coal Products Manufacturing

About the position

The General Manager at Trego/Dugan Aviation is responsible for overseeing the day-to-day operations at the Reno-Tahoe International Airport, ensuring compliance with company and federal policies. This role involves effective communication with internal and external departments, establishing performance goals, and leading a team to achieve high standards of customer service and operational efficiency.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
• Address issues and provide corrective action as warranted.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Ensure compliance for controlling station expenses and maintain an effective cost control program.
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, and fire departments.
• Coordinate airline vendor functions and act as the liaison for local contracts providing service to airlines.
• Evaluate performance and implement appropriate measures to review service provided to airlines.
• Ensure compliance of all station manuals and monitor for current revisions and availability.
• Ensure compliance of customer service, baggage handling, and departure dependability.
• Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interview, hiring, and workforce requirements.
• Coordinate training and ensure training requirements are met for all employees.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.

Requirements

• Three years of supervisory/management experience in the airline industry.
• High school diploma or GED; college preferred.
• Valid Driver's License.
• Thorough working knowledge of the types of aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services.

Nice-to-haves

• Experience in customer service within the airline industry.
• Ability to work under pressure and manage stress effectively.

Benefits

• Salary commensurate with experience.
• Full-time position with potential for career advancement.