General Manager (Salaried) - 24E407

Carter's - Monroe, OH

Full-time - Mid Level

Monroe, OH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The General Manager will oversee two or more stores, acting as the primary representative of the Carter's brand for families. This role focuses on creating a welcoming environment, coaching teams, and ensuring customer satisfaction through product knowledge and service excellence. The General Manager will also be responsible for team development, operational management, and driving sales performance.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company's direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Requirements

• 5 years of retail or related management experience leading direct reports
• High school diploma or GED
• Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Effective and professional verbal and written communication skills

Nice-to-haves

• Bachelor's degree
• Experience with ESL education
• Management experience in a senior level retail environment

Benefits

• Paid holidays
• Health insurance
• Paid time off
• Adoption assistance
• Parental leave
• Referral program