General Manager | Sales / Operations Manager

Drybar Shops - Newport Beach, CA

Full-time - Mid Level

Newport Beach, CA

About the position

The General Manager / Sales Operations Manager at Drybar Shops is responsible for overseeing salon operations, ensuring smooth daily functioning, and leading a team to deliver exceptional customer service. This role offers growth opportunities within the beauty and cosmetology industry, focusing on the company's philosophy of specializing in blowouts without cuts or color.

Responsibilities

• Oversee salon operations and ensure efficient daily functioning.
• Lead and manage a team to deliver excellent customer service.
• Implement structure, policies, and procedures for salon operations.
• Identify and solve problems, set expectations, and delegate tasks effectively.
• Train and motivate staff to achieve operational goals.
• Communicate effectively with team members and customers.

Requirements

• Experience in management, particularly as a sales manager, operations manager, or general salon manager.
• Excellent leadership skills with the ability to organize and lead a team.
• Strong customer service orientation and problem-solving abilities.
• Strong verbal and written communication skills.
• Interpersonal skills to communicate with confidence and clarity.
• Excellent organizational and project management skills.
• Flexibility to work various days and hours, including nights, weekends, and holidays.

Nice-to-haves

• Experience with MindBody Software.
• Cosmetology license or hair stylist experience.

Benefits

• Competitive pay and bonus structure
• Paid sick time
• Paid time off
• Free and discounted services