General Manager | Sales / Operations Manager

Elements Massage - Agua Dulce, CA

Full-time - Manager

Agua Dulce, CA

Personal and Laundry Services

About the position

Elements Massage® is seeking a dedicated and experienced sales manager / operations manager to lead our Massage Therapy wellness studio. This management position offers a unique opportunity for growth within the wellness industry, where you will oversee both sales and operational functions to ensure the studio runs efficiently and effectively. As a studio manager, you will play a crucial role in promoting the therapeutic benefits of massage therapy while fostering a positive and productive work environment for your team. Your leadership will be instrumental in implementing structured policies and procedures that enhance customer service and operational excellence. In this role, you will be responsible for leading a team of professionals, ensuring that all operations are conducted smoothly and that sales targets are met. You will need to possess strong organizational skills to manage various aspects of the studio, including staff training, customer relations, and sales strategies. Your ability to identify problems and develop effective solutions will be key to your success. You will also be expected to set clear expectations and goals for your team, delegating tasks effectively to ensure that everyone is aligned and working towards common objectives. The ideal candidate will have a background in management, particularly in sales or operations, and will be customer service-oriented. Strong verbal and written communication skills are essential, as you will be interacting with both staff and clients regularly. Additionally, experience with MindBody Software is a plus, as it will aid in managing studio operations efficiently. Flexibility in working hours, including nights, weekends, and holidays, is required to meet the demands of the business and support your team effectively.

Responsibilities

• Oversee sales and operations for the massage therapy wellness studio.
• Lead and manage a team to ensure smooth operations.
• Implement structure, policies, and procedures to enhance efficiency.
• Provide excellent customer service and address client needs.
• Identify problems and develop effective solutions.
• Set expectations and goals for the team, delegating tasks as necessary.
• Train and motivate staff to achieve their best performance.

Requirements

• Experience in management, particularly as a sales manager, operations manager, or general manager.
• Excellent leadership skills to guide and organize a team effectively.
• Strong customer service orientation and problem-solving abilities.
• Ability to set expectations and goals for the team.
• Strong verbal and written communication skills.
• Interpersonal skills to communicate with confidence and clarity.
• Excellent organizational and project management skills.
• Flexibility to work varying days and hours, including nights, weekends, and holidays.

Nice-to-haves

• Experience with MindBody Software.

Benefits

• Competitive pay and bonus structure
• Medical Insurance
• Paid Time Off (PTO)
• 401K with matching
• Free massage therapy services