Kering Beaute Americas - Scottsdale, AZ

posted 8 days ago

Full-time - Mid Level
Scottsdale, AZ

About the position

The General Manager at Kering Beauté oversees the daily operations of the Creed Boutique in Scottsdale, ensuring a high level of customer service and achieving sales goals. This role involves leading a team, managing store productivity, and maintaining the luxury brand's standards while fostering a collaborative work environment.

Responsibilities

  • Lead a high performing customer service-oriented team.
  • Coach and provide feedback to ensure customers receive the full Customer Experience in line with brand strategies.
  • Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
  • Plan the store schedule according to peak business hours to meet customer demand.
  • Demonstrate knowledge of the luxury retail market and current trends.
  • Communicate current advertising, marketing campaigns, and new product launches to the team.
  • Embrace brand messages and cascade company communications to all team members.
  • Build business through out-of-store networking and in-store events.
  • Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
  • Enforce loss prevention and shortage control procedures and maintain safety standards.
  • Recruit, select, and onboard store staff.
  • Develop a strong bench of managers for future leadership positions.

Requirements

  • Minimum 3 years sales and management experience in the luxury sector; beauty or fragrance experience is a plus.
  • Strong leadership skills with the ability to coach, develop, and inspire a team.
  • Exceptional client service/customer experience approach and mentality.
  • Excellent listening skills with business acumen and strong interpersonal relationships.
  • Ability to coordinate and attend regular trainings and stay current on product knowledge.
  • Strong presentation, communication, and organization skills with high attention to detail.
  • Ability to analyze the business and identify new growth opportunities.
  • Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.
  • Maintain shop floor standards at all times, including taking proactive measures.
  • Physical ability to move about the store, including kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
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