General Manager, Scottsdale

Kering Beaute Americas - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

About the position

The General Manager at Kering Beauté oversees the daily operations of the Creed Boutique in Scottsdale, ensuring a high level of customer service and achieving sales goals. This role involves leading a team, managing store productivity, and maintaining the luxury brand's standards while fostering a collaborative work environment.

Responsibilities

• Lead a high performing customer service-oriented team.
• Coach and provide feedback to ensure customers receive the full Customer Experience in line with brand strategies.
• Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
• Plan the store schedule according to peak business hours to meet customer demand.
• Demonstrate knowledge of the luxury retail market and current trends.
• Communicate current advertising, marketing campaigns, and new product launches to the team.
• Embrace brand messages and cascade company communications to all team members.
• Build business through out-of-store networking and in-store events.
• Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
• Enforce loss prevention and shortage control procedures and maintain safety standards.
• Recruit, select, and onboard store staff.
• Develop a strong bench of managers for future leadership positions.

Requirements

• Minimum 3 years sales and management experience in the luxury sector; beauty or fragrance experience is a plus.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Exceptional client service/customer experience approach and mentality.
• Excellent listening skills with business acumen and strong interpersonal relationships.
• Ability to coordinate and attend regular trainings and stay current on product knowledge.
• Strong presentation, communication, and organization skills with high attention to detail.
• Ability to analyze the business and identify new growth opportunities.
• Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.
• Maintain shop floor standards at all times, including taking proactive measures.
• Physical ability to move about the store, including kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance