About the position
The General Manager at Seattle Marriott Waterfront serves as the primary strategic business leader of the property, overseeing all operational aspects to ensure guest and employee satisfaction, financial performance, and revenue generation. This role is pivotal in implementing the Marriott brand service strategy and initiatives, aiming to meet or exceed guest expectations while enhancing profitability and market share. The General Manager is responsible for holding the property leadership team accountable for executing strategies and guiding their professional development. This position also involves leveraging Marriott's sales engines and initiating independent sales activities to generate demand, ensuring alignment between the objectives of Marriott and property owners to achieve brand positioning and success. Building owner loyalty through proactive communication and managing expectations is essential, as is fostering strong relationships within the local community and representing Marriott's values in all leadership actions. The General Manager is tasked with developing and executing business strategies that maximize customer satisfaction and profitability. This includes staying current with industry trends, monitoring competition, and exploring new business opportunities. The role requires collaboration with the Sales and Marketing team to create revenue-generating strategies, identifying new business leads, and ensuring that sales efforts align with brand strategies. Additionally, the General Manager is responsible for talent management, creating a high-performance Executive Committee, coaching team members, and ensuring effective development plans are in place for all employees. As a brand champion, the General Manager advocates for the Marriott brand, ensuring that its values are reflected in the guest experience. This includes analyzing business-related data to inform strategic decisions, ensuring compliance with legal and operational standards, and maintaining a safe and well-maintained property. The position also involves building strong rapport with property owners, providing them with in-depth performance analyses, and balancing their interests with those of the Marriott brand. Overall, the General Manager plays a crucial role in enhancing the property's reputation, profitability, and guest satisfaction.
Responsibilities
- Oversee all aspects of property operations, ensuring guest and employee satisfaction.
- Implement Marriott brand service strategy and initiatives to meet guest expectations.
- Hold property leadership team accountable for strategy execution and professional development.
- Leverage Marriott sales engines and initiate independent sales activities to generate demand.
- Build owner loyalty through proactive communication and managing expectations.
- Stay current with industry trends and monitor competition to explore new business opportunities.
- Develop and execute business plans to maximize customer satisfaction and profitability.
- Work closely with Sales and Marketing to develop revenue-generating strategies.
- Create a cohesive and high-performance Executive Committee and coach team members.
- Serve as a brand advocate, ensuring brand values are reflected in guest experiences.
- Analyze business data to inform strategic decisions and improve property performance.
- Ensure compliance with legal, safety, and operational standards.
Requirements
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 8 years of relevant experience; OR 4-year bachelor's degree with 6 years of relevant experience.
- General Manager experience in limited or full-service property preferred.
- Ability and willingness to work flexible hours including weekends, holidays, and late nights.
- Demonstrated progressive career growth and exceptional performance in the property industry.
Nice-to-haves
- Experience in managing a large team in a hospitality setting.
- Strong communication and interpersonal skills to build relationships with stakeholders.
- Proven track record in revenue management and financial performance.
Benefits
- Medical, dental, and vision coverage.
- Health care flexible spending account.
- Dependent care flexible spending account.
- Life insurance and disability insurance.
- Accident insurance.
- Adoption expense reimbursements.
- Paid parental leave.
- Educational assistance.
- 401(k) plan and stock purchase plan.
- Discounts at Marriott properties.
- Commuter benefits.
- Employee assistance plan.
- Childcare discounts.
- Accrual of PTO and minimum of 7 paid holidays annually.
