General Manager - Select Service Hotel

$55,000 - $65,000/Yr

Hampton Inn Tampa-Veterans Expwy (Airport N) - Tampa, FL

Full-time - Mid Level

Tampa, FL

About the position

The General Manager at the Hampton Inn Tampa-Veterans Expwy is a dynamic leader responsible for overseeing the daily operations of the hotel. This role focuses on driving revenue, enhancing guest satisfaction, and fostering a high level of associate engagement. The General Manager will work closely with the corporate management team and is expected to demonstrate strategic thinking and hands-on leadership while promoting a collaborative culture within the hotel.

Responsibilities

• Oversee daily operations across departments to ensure adherence to brand standards, property cleanliness, and guest satisfaction.
• Hire, onboard, and continually develop associates, fostering a supportive, high-performing team culture.
• Manage hotel accounting functions, including accounts payable, accounts receivable, expense reporting, and adherence to the annual budget.
• Monitor and analyze monthly financial reports, initiating corrective actions as necessary.
• Prioritize guest satisfaction by monitoring and responding to guest feedback, managing guest satisfaction scores, and continuously enhancing service standards.
• Collaborate with revenue management and sales teams to implement revenue strategies that maximize occupancy and RevPAR, achieving maximum revenue potential.
• Administer wages, benefits, performance reviews, disciplinary actions, and recognition initiatives in compliance with labor regulations and company policies.
• Ensure guest and associate safety through established security protocols, emergency procedures, and compliance with local, state, and federal laws.
• Represent the hotel in the community by promoting a positive image and building strong relationships with local partners, vendors, and guests.

Requirements

• Bachelor's degree in Hotel Management or related field
• Minimum of 2 years as a General Manager in a hotel environment, ideally within a select-service setting
• At least 3 years in a supervisory role in hotel operations, with hands-on experience in guest services, housekeeping, or food and beverage
• Proficiency with Hilton, Marriott, IHG brands or similar brand experience preferred
• Valid driver's license and ability to respond to on-call requests
• Strong technical skills with smartphone, computer, and keyboard use
• Physical ability to assist in all hotel areas and perform tasks that may include lifting up to 50 pounds, standing, walking, and bending

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance