General Manager (Site)

$72,000 - $78,000/Yr

TravelCenters of America - Barstow, CA

Full-time - Mid Level

Barstow, CA

Administrative and Support Services

About the position

The Site General Manager at TravelCenters of America is a leadership role responsible for overseeing the operations of a designated travel center. This position focuses on coaching and leading the management team to ensure the location operates successfully and profitably. The General Manager is tasked with building a strong leadership team, setting goals related to profitability, safety, and service quality, and ensuring compliance with regulations. The role emphasizes customer service excellence and employee development, aiming to enhance the overall traveler experience.

Responsibilities

• Supervise the management team and overall operations of the designated location.
• Demonstrate a professional demeanor with high character, honesty, and integrity.
• Inspire Profit Center Managers and their teams to achieve company objectives.
• Establish and be responsible for goals related to people, profit, safety, and quality of service.
• Coach and teach sound customer service principles to all team members.
• Partner with Talent Acquisition to identify management talent and review staffing levels.
• Monitor key performance indicators and communicate opportunities for improvement.
• Ensure compliance with all federal, state, and local regulations.
• Manage location operations while controlling operating expenses within established budgets.
• Develop and implement programs that recognize outstanding customer service.

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 3+ years of experience in a leadership role preferred.
• Proficient planning and analytical skills, including understanding P&L calculations.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
• Valid driver's license with appropriate insurance coverage.

Nice-to-haves

• Experience in the travel or hospitality industry.
• Knowledge of alternative energy and sustainability initiatives.

Benefits

• Paid training
• Paid holidays
• Relocation assistance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Life insurance