General Manager (Site)

$72,000 - $78,000/Yr

TravelCenters of America - Barstow, CA

Full-time - Manager

Barstow, CA

Administrative and Support Services

About the position

The Site General Manager is a key leadership role responsible for overseeing the operations of a designated travel center. This position involves coaching and leading the management team to ensure the location operates successfully and profitably. The General Manager will establish goals related to people, profit, safety, and service quality, while also ensuring compliance with regulations and maintaining a high standard of customer service.

Responsibilities

• Supervise the management team and overall operations of the designated location.
• Demonstrate a professional demeanor with high character, honesty, and integrity.
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service, and appearance of the locations.
• Coach, teach, and demonstrate sound customer service principles to all team members.
• Partner with Profit Center Managers and Talent Acquisition to identify management level talent.
• Monitor key performance indicators to identify opportunities for improvement.
• Ensure programs are properly implemented to ensure safety for customers and team members.
• Assess performance of PCMs, complete appraisals of direct reports, and recommend for advancement.
• Address customer complaints promptly and develop ways to reduce reoccurrence.
• Ensure compliance with all federal, state, and local regulations that impact operations.
• Ensure accurate and timely completion of reports and personnel records.
• Supervise the total function of a travel center operating multiple profit centers.
• Lead management team to maintain and safeguard company property and ensure loss prevention policies are executed.
• Manage location operations while controlling operating expenses within established budgets.
• Develop and implement programs that recognize outstanding customer service by team members.
• Work with the District Manager to develop succession plans for departments.

Requirements

• High School Diploma (or GED) required; Associate's or bachelor's degree preferred.
• 3+ years of experience in a leadership role preferred with proven positive results.
• Proficient planning and analytical skills, including understanding P&L calculations.
• Ability to perform all non-management functions to assist when needed.
• Exhibit excellent verbal and written communication skills.
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Operational understanding of POS software.
• Must possess and maintain a valid driver's license with appropriate insurance coverage.

Nice-to-haves

• Experience in the travel or hospitality industry.
• Knowledge of alternative energy and sustainability initiatives.

Benefits

• Competitive salary and quarterly bonus program
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• Discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance