General Manager- Store - Jiffy Mart

Global Montello Group Corp. - Montpelier, VT

Full-time - Manager

Montpelier, VT

Gasoline Stations and Fuel Dealers

About the position

The General Manager is responsible for overseeing the daily operations of the store, ensuring adherence to company policies, maximizing profitability, and maintaining high standards of customer service and store appearance. This role involves direct supervision of staff, managing expenses, and fostering a positive shopping experience for guests. The General Manager plays a crucial role in leading a high-performing team and implementing strategies for operational efficiency and safety.

Responsibilities

• Maximize store profitability by managing controllable expenses and optimizing revenue streams.
• Ensure guest and associate satisfaction while exceeding brand standards.
• Select, develop, and lead a highly engaged team.
• Cultivate a positive shopping experience for all guests and respond to complaints or inquiries.
• Solicit guest feedback and create plans to meet their expectations.
• Staff the store appropriately to meet business demands in a 24/7 environment.
• Identify hiring needs and manage time through efficient scheduling.
• Conduct management training and oversee associate training for skill proficiency and safety.
• Create an inclusive store atmosphere that respects diversity and promotes engagement.
• Support the development of associates through performance management and career conversations.
• Monitor and assess individual work to maintain high standards of excellence.
• Provide feedback, coaching, and complete performance appraisals.
• Ensure compliance with safety standards and company policies.
• Lead change initiatives and educate associates on the need for change.
• Meet or exceed key performance metrics and deliver budgeted merchandise gross profit.
• Analyze financial reports to manage store profitability and inventory effectively.
• Build relationships with community partners.

Requirements

• Leadership experience in a fast-paced retail, food service, or fuel environment.
• Experience in selecting, training, and managing staff.
• Proven ability to coach and develop team members.
• Experience with labor allocation, sales building, and managing expenses.
• Strong organizational skills and attention to detail.
• Ability to analyze trends and apply a systems thinking approach.

Nice-to-haves

• Experience in a retail or fuel environment is preferred.
• Demonstrated ability to handle multiple projects simultaneously.

Benefits

• Competitive salaries and opportunities for growth.
• Health, dental, vision, and life insurance.
• 401k with a matching component.
• Tuition reimbursement after 6 months of service.
• Paid volunteer time-off to support community organizations.