General Manager-Store - Jiffy Mart

Global Partners - Lebanon, NH

Full-time - Mid Level

Lebanon, NH

Petroleum and Coal Products Manufacturing

About the position

The General Manager is responsible for overseeing the daily operations of the store, ensuring adherence to company policies, maximizing profitability, and maintaining high standards of customer service and store appearance. This role involves direct supervision of staff, managing expenses, and fostering a positive shopping experience for guests. The General Manager plays a crucial role in leading a high-performing team and implementing strategies for operational efficiency and guest satisfaction.

Responsibilities

• Maximize store profitability by managing controllable expenses and optimizing revenue streams.
• Ensure guest and associate satisfaction while exceeding brand standards.
• Select, develop, and lead a highly engaged team.
• Cultivate a positive shopping experience for all guests.
• Respond to guest complaints and inquiries, soliciting feedback for improvement.
• Staff the store appropriately to meet business demands in a 24/7 environment.
• Conduct management training and oversee associate training for skill proficiency and safety.
• Create an inclusive store atmosphere that respects diversity and promotes engagement.
• Support the development of associates through performance management and career conversations.
• Monitor and assess individual work to maintain high standards of excellence.
• Provide feedback, coaching, and development opportunities to team members.
• Ensure compliance with safety standards and company policies.
• Lead change initiatives and educate associates on the need for change.
• Analyze financial performance and take action to achieve profitability goals.
• Manage inventory and cash handling procedures, including bank deposits and audits.
• Build relationships with community partners to enhance store visibility.

Requirements

• Leadership experience in a fast-paced retail, food service, or fuel environment.
• Experience in selecting, training, and managing staff.
• Proficiency in labor allocation, sales building, scheduling, and expense management.
• Ability to coach and develop team members effectively.
• High School Diploma or Equivalent.

Nice-to-haves

• Experience in a retail or fuel environment preferred.
• Demonstrated ability to analyze trends and apply a systems thinking approach.

Benefits

• Competitive salaries and opportunities for growth.
• Health, dental, vision, and life insurance.
• 401k with a matching component.
• Tuition reimbursement after 6 months of service.
• Paid volunteer time-off to support community organizations.