General Manager - Stow Community Ctr

Gap - Stow, OH

Full-time - Manager

Onsite - Stow, OH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As the General Manager at the Stow Community Center, you will play a pivotal role in leading your team to achieve a profitable business plan for the store. Your primary responsibility will be to ensure that the store meets or exceeds all key performance metrics while embodying the brand's vision. You will drive profitable sales growth by overseeing various aspects of the store, including Customer Operations, Merchandising, Product Operations, and talent development. Your leadership will be crucial in teaching and coaching your team to deliver a best-in-class customer experience, ensuring that every interaction reflects the values and standards of the brand. In this role, you will analyze results and identify opportunities for improvement, collaborating with the leadership team to make informed decisions that drive key performance indicators. You will manage the store's budget for daily operations, supporting the profit and loss (P&L) objectives. Building a highly productive team will be essential, and you will be responsible for sourcing, selecting, and developing talent within the store. Accountability for team performance will be a key aspect of your role, as you provide coaching and feedback to foster growth and development. You will lead the implementation and execution of all Standard Operating Procedures and initiatives, creating an inclusive environment that promotes community involvement. Your ability to implement action plans will maximize efficiencies and productivity within the store. As a Service Leader, you will represent the brand and maintain a keen understanding of competitors in the market. Leveraging OMNI strategies will be vital in delivering a frictionless customer experience, and you will ensure that all compliance standards are met to uphold the integrity of the store's operations.

Responsibilities

• Analyze results and identify opportunities to drive key performance indicators in collaboration with the leadership team.
• Drive profitable sales through effective forecasting and scheduling.
• Manage the store budget for daily operations in support of the profit and loss (P&L) statement.
• Build highly productive teams by sourcing, selecting, and developing talent.
• Accountable for team performance through coaching and feedback.
• Teach and train team members to build their capabilities.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment within the store.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties as required.
• Represent the brand and maintain an understanding of competitors.
• Promote community involvement and engagement.
• Leverage OMNI strategies to deliver a frictionless customer experience.
• Ensure compliance standards are met across all operations.

Requirements

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results in a retail environment.
• Effective communication skills with customers and employees.
• Ability to maneuver around the sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet business needs, including nights, weekends, and holidays.
• Strong business acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.