General Manager (Sur La Table)

About the position

The General Manager at Sur La Table plays a crucial role in driving the success of the store by inspiring customers throughout their culinary journey. This position combines business acumen with operational expertise to achieve retail and culinary business results while fostering a high-performing team. The General Manager is responsible for sales goals, store operations, staffing, and performance management, reporting directly to the District Manager.

Responsibilities

• Models and directs employees to ensure customer service standards are met.
• Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Manages the complete operations of the store, ensuring employees execute corporate initiatives efficiently.
• Proactively monitors and manages store staffing levels according to retail and culinary needs.
• Maintains an active performance development process, providing coaching and conducting formal performance reviews.
• Seeks opportunities to increase topline sales and inspires employees to achieve sales initiatives.
• Analyzes and measures retail and culinary business trends, developing plans to drive sales and profitability.
• Completes the store schedule optimizing allocated hours to meet goals.
• Stays informed by maintaining product knowledge and seeking additional resources when necessary.
• Ensures the accuracy and integrity of employee information, including Time and Attendance records.
• Manages inventory, controls shrink, and culinary expenses.
• Partners with District Manager, HQ Retail Operations, Human Resources, and other departments as needed.
• Ensures adherence to applicable wage and hour laws and accurately records time worked.
• Demonstrates exceptional verbal and written communication skills with employees, customers, and management.

Requirements

• 3-5 years of progressively responsible retail management experience.
• Prior experience as a Sur La Table Store Manager is preferred.
• Experience driving sales and motivating high-performing sales teams.
• Experience training others and holding teams accountable.
• Experience leading and coaching teams of varied specialists.
• Proven financial management skills.
• Food Handler or Food Manager Certification.
• Proficient in POS systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance