General Manager- Temporary

Trulieve - Devon, PA

Full-time - Senior

Onsite - Devon, PA

Health and Personal Care Retailers

About the position

The Temporary General Manager at Trulieve is responsible for overseeing the daily operations of the assigned retail store, ensuring compliance with regulations, and driving sales and customer service excellence. This role involves managing personnel, inventory, and sales goals while fostering a supportive and motivated work environment. The General Manager will implement strategies to enhance service standards and attract new customers, all while adhering to company policies and procedures.

Responsibilities

• Drive sales and revenue for the store
• Maintain high levels of presentation and customer service
• Plan and implement strategies to attract new customers
• Coordinate daily customer service operations including sales processes and payments
• Ensure maximum profitability by managing expense budgets
• Adhere to cannabis state-specific regulations and enforce compliance
• Create reports and analyze retail data such as revenues and expenses
• Conduct regular audits to ensure store functionality and presentation
• Review and update departmental SOPs and communicate changes to employees
• Evaluate employee performance and identify training needs
• Supervise and motivate staff to perform at their best
• Monitor and maintain store inventory
• Communicate with customers to evaluate their needs and resolve complaints
• Research emerging products to update store merchandise
• Schedule and analyze employee work times for adequate coverage

Requirements

• Bachelor's degree preferred
• Four years of related experience or equivalent combination of education and experience
• Prior management experience in retail or customer service
• Cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism
• Ability to communicate in conversational English
• Proven ability to analyze data and draw conclusions
• Ability to interact respectfully with customers and team members

Nice-to-haves

• Experience in the cannabis industry
• Knowledge of cannabis state-specific regulations
• Experience with retail data analysis

Benefits

• Paid time off