General Manager, The Ritz-Carlton, Dallas

$225,000 - $280,000/Yr

Marriott International - Dallas, TX

Full-time - Senior

Dallas, TX

51-100 employees

Accommodation

About the position

The General Manager at The Ritz-Carlton, Dallas, serves as the primary strategic business leader responsible for all aspects of property operations. This includes ensuring guest and employee satisfaction, overseeing human resources, managing financial performance, and driving sales and revenue generation. The role emphasizes the implementation of brand service strategies to meet guest expectations while increasing profitability and market share. The General Manager also plays a crucial role in community engagement and building strong relationships with local stakeholders.

Responsibilities

• Lead all aspects of property operations, ensuring guest and employee satisfaction.
• Oversee financial performance and drive revenue generation strategies.
• Implement The Ritz-Carlton brand service strategy and initiatives.
• Hold property leadership accountable for strategy execution and professional development.
• Engage with the local community and build relationships with local officials and businesses.
• Develop and execute business plans to maximize customer satisfaction and profitability.
• Work closely with Sales and Marketing to create revenue-generating strategies.
• Foster a high-performance Executive Committee and support employee development.
• Ensure compliance with legal, safety, and brand standards.

Requirements

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 8 years of relevant experience; or a 4-year degree with 6 years of experience.
• 10+ years of experience in a senior management position at a Four Star/Four Diamond hotel is preferred.
• Ability to work flexible hours, including weekends and holidays.
• Demonstrated progressive career growth in the property industry.

Nice-to-haves

• Experience in luxury hotel management.
• Strong communication and interpersonal skills.
• Proven track record in sales and marketing within the hospitality industry.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off including sick leave
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits
• Potential stock awards and deferred compensation plans