General Manager, The Westin Michigan Avenue Chicago

Marriott International • Chicago, IL

399d • $225,000 - $308,000

About The Position

The General Manager at The Westin Michigan Avenue Chicago serves as the primary strategic business leader responsible for all aspects of property operations. This includes ensuring guest and employee satisfaction, overseeing human resources, managing financial performance, and driving sales and revenue generation. The role emphasizes the importance of aligning property goals with those of Marriott International and property ownership, while also fostering strong community relationships and owner loyalty.

Requirements

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 8 years of experience in management operations, sales and marketing, finance and accounting; OR a 4-year bachelor's degree with 6 years of experience.
• Preferred: General Manager experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays, and late nights.
• Demonstrated progressive career growth and exceptional performance in the property industry.

Nice To Haves

• Experience in a luxury hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Functions as the primary strategic business leader of the property.
• Responsible for guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.
• Verifies implementation of service strategy and initiatives to meet or exceed guest expectations.
• Holds property leadership team accountable for strategy execution and guides their professional development.
• Initiates independent and proactive sales activities to generate demand.
• Builds owner loyalty through proactive communication and managing expectations.
• Actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
• Develops business plans to maximize customer satisfaction, profitability, and market share.
• Executes business plans and holds property leadership accountable for successful delivery.
• Works closely with Sales and Marketing to develop revenue-generating strategies.
• Creates a cohesive and high-performance Executive Committee.
• Reviews business-related data to proactively address market conditions and achieve profit margin goals.
• Verifies fair treatment of employees and fosters open communication.
• Works with Revenue Management to develop effective pricing strategies.
• Builds strong rapport with property owners through ongoing communication.
• Interacts with guests to obtain feedback and improve service delivery.
• Ensures compliance with legal, safety, operations, and brand standards.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off including sick leave
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits
• Potential for stock awards and deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Associate degree