General Manager - Thousand Oaks, CA

Fogo De Chao Churrascaria - Thousand Oaks, CA

Full-time - Manager

Thousand Oaks, CA

Food Services and Drinking Places

About the position

The General Manager at Fogo de Chão is responsible for overseeing restaurant operations, ensuring guest satisfaction, and leading the restaurant team to achieve financial and operational success. This role involves developing restaurant leaders, managing staffing levels, and executing strategies to enhance group dining sales and overall guest experience. The General Manager plays a crucial role in maintaining brand consistency and fostering a positive work environment that aligns with the company's values.

Responsibilities

• Advise and oversee Restaurant Leaders (Front of House and Heart of House Managers) and restaurant Office Assistant.
• Attract, develop, and retain restaurant leadership.
• Ensure appropriate staffing levels throughout the restaurant.
• Develop Next Level Restaurant Leaders.
• Partner with Sales Manager in growing group dining sales revenues and event execution.
• Execute the Manager in Development Program for new managers in training.
• Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
• Ensure guest satisfaction and brand consistency in quality of service and product.
• Review Guest Sentiment, determine trends, identify gaps, and create improvement plans.
• Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
• Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
• Recognize local and industry dining trends.
• Responsible for full restaurant operational and financial success.
• Participate in Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
• Achieve annual EBITDA targets.
• Ensure Guest and employee safety.

Requirements

• 5 years restaurant operations experience preferred.
• 3 years churrasco and churrascaria cuisine knowledge preferred.
• High School Diploma or equivalent is required.
• Bachelor's degree in hotel/restaurant management is desirable.
• Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Occasional travel required.

Benefits

• Medical, Dental, and Vision insurance available for full-time Team Members on the first of the month following their start date.
• Company-paid Life Insurance and Short-Term Disability where allowed.
• Comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.