General Manager | Trad Room | Now Hiring

$85,000 - $95,000/Yr

Unclassified

Full-time - Mid Level

About the position

The General Manager at Trad Room is responsible for leading all aspects of front-of-house service and overall management of the restaurant. This hands-on role requires high-level hospitality standards, business management skills, and team leadership talent. The GM will train and lead the service team, manage guest relations, and ensure the restaurant's policies and procedures are implemented effectively. The position demands a strong understanding of Japanese cuisine and beverage, along with the ability to cultivate a positive guest experience and maintain operational excellence.

Responsibilities

• Oversight of all aspects of front-of-house service and overall operations at Tradroom including late nights, weekends, brunch and holidays
• Uphold and continually improve service standards and customer experience
• Hire, train, manage and schedule FOH team
• Establish Training program for FOH and ensure and provide equal opportunities by giving all the assets including Handbook, Allergens, Restaurant policies, all the required Training documents upon hiring
• Manage guest relations, reservations and databases
• Partner with the operations team to successfully utilize all necessary software to maintain daily restaurant operations and proper flow of service
• Lead daily restaurant pre-shift and floor team preparations
• Oversight of beverage program and collaborate with sommelier and bartender on menu changes, ordering, and inventory management
• Conduct weekly meetings with CDC and/or Chef/Kitchen Manager to ensure standards are consistent for all staff
• Make employment and termination decisions consistent with the director of operations guidelines for approval or review
• Provide detailed daily managerial and service reports to ownership, including but not limited to food cost, monthly sales and labor reports
• Build team culture through training sessions, service education, and performance reviews
• Implement company disciplinary measures as appropriate to staff circumstances
• Collaborate with ownership on development of catering and buyout opportunities
• Collaborate with HR to ensure HR policies are enforced and employee files are up-to-date
• Develop key performance indicators in collaboration with ownership
• Respond as required to financial performance reports with adjustments to budget, discretionary spending, staffing and reservations
• File weekly payroll in collaboration with accounting and payroll service, and monitor related expenses
• Keep restaurant in state of readiness for DOH inspections
• Collaborate with the finance team and ownership on business administration functions (i.e. ordering, invoice approval, vendor payments, cash drops, etc.)
• Maintain clear and consistent communication with prompt and professional response to emails, texts, etc
• Serves as a mentor to all the members of the leadership team

Requirements

• 5+ years experience in an equivalent restaurant management role in a fast-paced establishment
• 10+ years experience in front of house service in restaurant establishments
• Extensive knowledge of and interest in Japanese cuisine
• Strong grasp of POS and reservation software platforms
• Current NYC DOH Food Handlers certification
• Outstanding management, mentorship, and training abilities
• Ability to work well under pressure and be a calm problem-solver in a fast-paced environment
• Ability to stand and work for shifts of 8+ hours
• Available to work holidays and weekends

Nice-to-haves

• Previous experience in a Japanese restaurant environment, preferably in a similar role (3-4 years)
• Ability to engage guests successfully and build relationships
• Impeccable grooming as defined by management and dress code
• Experience in oversight of administrative responsibilities, HR implementation, payroll filing, and general F&B business management

Benefits

• Salary range of $85k - $95k