General Manager - Valley River Inn - Eugene Oregon

Real Hospitality - Eugene, OR

Full-time - Mid Level

Eugene, OR

Food Services and Drinking Places

About the position

The General Manager is responsible for overseeing the overall operations, sales, marketing, and fiscal management of the hotel. This role includes ensuring high standards of cleanliness, managing budgets, analyzing costs, and implementing effective sales strategies to maximize revenue. The General Manager also focuses on guest and associate satisfaction, training staff, and maintaining the physical condition of the hotel to meet quality standards.

Responsibilities

• Supervise overall hotel operations, sales, and marketing.
• Manage fiscal operations including budgeting and cost analysis.
• Ensure high standards of cleanliness and sanitization throughout the hotel.
• Provide market analysis and forecasts to the Revenue Management Department.
• Train front desk staff on operations and revenue management procedures.
• Handle guest complaints and ensure satisfactory resolutions.
• Recruit, train, and manage hotel associates to deliver quality service.
• Maintain the physical condition of the hotel according to quality control standards.
• Administer company policies for financial transactions and guest safety.

Requirements

• Bachelor's Degree in Hotel/Restaurant Management or Business Degree.
• 3-5 years of experience as a General Manager or 5 years as Assistant General Manager in a first-class hotel operation.
• Knowledge of computer software applications including Word, Excel, PowerPoint, and Access.
• Effective oral and written communication skills.
• Strong analytical skills and decision-making ability.

Nice-to-haves

• Experience with revenue management systems such as MARSHA, OnQ, Opera, IHOTELIER, or MARC.
• Familiarity with hotel operations and guest service standards.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Retirement savings plan
• Employee discounts